Terms & Conditions

Welcome to Red Track. By accessing or purchasing from our website, you agree to follow the terms and conditions outlined below. Please read them carefully before placing an order.

1. General Information

Red Track is a premium playing card and game product brand based in Bangladesh. We reserve the right to update, modify, or change any part of these terms at any time without prior notice.

2. Product Information

We aim to provide accurate product descriptions, images, and specifications. However, slight differences in color, packaging, or design may occur due to lighting, display settings, or manufacturing updates.

All products are delivered in factory-sealed condition to maintain originality and premium quality standards.

3. Order Confirmation & Payment

All orders must be completed through full advance payment before processing. We currently do not provide Cash on Delivery (COD) service.

This policy helps us maintain product safety, sealed packaging integrity, and secure order handling.

Orders will only be confirmed after successful payment verification.

4. Packaging & Product Handling

Our products are delivered in sealed and untouched condition. We do not sell opened, tampered, or previously handled products.

Opening or damaging the original product seal may void eligibility for return or replacement unless there is a manufacturing issue.

5. Shipping & Delivery

Delivery times may vary depending on location and courier availability. Red Track is not responsible for delays caused by courier services, natural events, or unexpected circumstances.

Customers must provide correct shipping information while placing orders.

6. Refund, Return & Replacement

Refunds, returns, and replacements are only applicable under eligible conditions mentioned in our Return & Exchange Policy.

If a product issue occurs, customers must contact support with proper proof within the required timeframe.

7. Customer Responsibility

Customers are responsible for reviewing product details before placing an order. By purchasing from our website, customers agree to our policies, pricing, and payment terms.

8. Intellectual Property

All website content, including product images, logos, graphics, text, and designs, belongs to Red Track and may not be copied or reused without permission.

9. Contact & Support

For any questions, support, or order-related issues, customers can contact our support team through our official communication channels available on the website.