At RED Track, Customer satisfaction is our priority. We are committed to providing high-quality products and a seamless shopping experience. Please read our Refund and Returns Policy carefully to understand our terms and conditions.
1. Checking Your Order Upon Delivery
- We strongly encourage you to inspect your order in the presence of the delivery person.
- If you identify any damage, defect, or missing items during inspection, inform the delivery person immediately and contact our support team.
- Once the delivery is confirmed by the delivery person, returns will not be accepted, except in cases covered under this policy.
2. Conditions for Returns
Returns are allowed only under the following circumstances:
- Damaged Products: If the product is delivered damaged, you can request a replacement.
- Missing Items: If any items are missing from your order, we will send the missing items at no additional cost.
- Defective Products: If the product is defective and does not function as intended.
3. Non-Returnable Items
Returns will not be accepted in the following cases:
- Opened Sealed Packaging: If you open intact or sealed packaging, the product is considered used and non-returnable.
- Confirmed Delivery: If the product is inspected and confirmed as intact during delivery, returns will not be accepted later.
- Discounted Products: Items purchased at a discounted price are non-refundable and cannot be returned, except in cases of damage or defect.
- Change of Mind: Returns will not be accepted if you change your mind after delivery is complete.
4. Replacement Process
- To request a replacement, contact our support team within [24-48 hours] of delivery.
- Provide proof of the issue, such as photos of the damaged, defective, or incorrect product.
- Once verified, we will replace the product or provide a suitable resolution.
5. Refund Policy
Refunds are generally not offered, as we prioritize replacements to resolve issues. Refunds for non-discounted products may be considered in exceptional cases at our discretion. Discounted products are not eligible for refunds under any circumstances.
6. How to Contact Us
If you have any concerns or issues with your order, please reach out to us:
Thank you for your understanding and cooperation. We’re here to ensure a smooth and enjoyable shopping experience for you. Thank you for choosing [RED Track]!
